Cancellation & Refund Policy

Last updated: October 11, 2026

We want Blue Bear Mail to be something families look forward to. Here’s how cancellations, refunds and missing mail work.

1. Blue Bear Mail Club cancellations

You can cancel your Blue Bear Mail Club membership at any time.

To cancel an upcoming mailing, your cancellation must be completed by the 5th of the month.

For example, to cancel the November 15 mailing, you must cancel by November 5.

Cancellations received after the monthly cutoff will apply to the following month.

Once cancelled, you will not be charged for future months after any already committed mailing.

2. Refunds

Because Blue Bear Mail is personalized and prepared specifically for each child, orders that have entered preparation after the monthly cutoff are non-refundable.

If you cancel before the cutoff and have already been charged for a mailing that has not entered preparation, please contact us and we’ll refund the applicable charge.

This does not affect any rights you may have under applicable consumer protection laws.

3. Try Blue Bear Mail

Try Blue Bear Mail is a one-time purchase and does not renew automatically.

You may request a cancellation and refund before the order enters preparation. Once your personalized mail has entered preparation, the order cannot be cancelled or refunded.

4. A Year of Blue Bear Mail

A Year of Blue Bear Mail is a prepaid purchase covering 12 monthly deliveries and does not automatically renew.

Because it is purchased as a prepaid gift experience, refunds are available only before the first Blue Bear Mail has entered preparation.

Once the first mailing has entered preparation, the purchase is non-refundable, except where required by applicable law.

5. Address changes

Please make sure the mailing address in the child’s Blue Bear Profile is correct.

Address changes for an upcoming mailing must be submitted by the 5th of the month.

Once Blue Bear Mail has been sent, we cannot redirect or replace mail sent to an address that was entered incorrectly.

6. Missing or delayed mail

Blue Bear Mail is sent by regular letter mail and does not include tracking.

Occasional postal delays can happen. If your child’s mail has not arrived after the expected delivery window, please contact us and we’ll help determine the best next step.

If a letter appears to have been lost in the mail, we may send a replacement when appropriate.

7. Damaged mail

If Blue Bear Mail arrives significantly damaged or something important is missing, please contact us with a photo when possible.

We’ll review the issue and, when appropriate, arrange a replacement.

8. Changes to a Blue Bear Profile

You can update your child’s optional personalization information for future mailings.

Changes made by the 5th of the month can be used for that month’s mailing. Changes submitted after the cutoff may not appear until the following month.

9. How to cancel or request help

To cancel your Blue Bear Mail Club membership, use the cancellation option available through your account or contact us at:

Blue Bear Mail
Email: info@bluebearmail.com

For refund, delivery or damaged-mail questions, please include the name and email address used to place the order so we can find it quickly.